They defined the employee experience as follows: A set of perceptions that employees have about their experiences at work in response to their interactions with the organization. In short, this was about how employees experience their work. The Employee Experience Index has five underlying constructs:
- Belonging: feeling part of a team, group, or organization
- Purpose: understanding why one’s work matters
- Achievement: a sense of accomplishment in the work that is done
- Happiness: the pleasant feeling arising in and around work
- Vigour: the presence of energy, enthusiasm, and excitement at work
Knowing how employees score in these five areas can help you determine how they experience their work and whether an improvement can be made. For example, if employee scores poorly on ‘Purpose’, the employer can develop an extra module in the Appical app to better highlight the purpose of the work, with the ultimate goal of enhancing their sense of purpose and involvement.
To reflect the need for continuous measurement, a study was carried out in which the EEI score was analysed in relation to turnover intention. According to the results, 21% of the group with the highest EEI score intended to leave their employer. In the bottom 25% with the lowest EEI scores, 44% had the intention to leave their employer.